Terms of service

Terms of Service

Last updated: 30 September 2026

Overview

This website is operated by Whisker & Ash. Throughout the site, the terms "we", "us", and "our" refer to Whisker & Ash. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

Who we are

Whisker & Ash is an Australian owned business operating under ABN 85 623 652 962.

Our business address is The Hive, Milton House, 123 Fitzroy Street, St Kilda VIC 3182, Australia. You can reach us at hello@whiskerandash.com.

Online Store Terms

By using this site, you affirm that you are of legal age to enter into a binding contract, or that you have parental or guardian consent to do so. You may not use our products for any illegal or unauthorised purpose.

Products and Descriptions

We attempt to be as accurate as possible in describing our products, including colours, weights, and photos, but we cannot guarantee that your device's display will be accurate. All our herbs, botanicals, kits, and related products are sold for ritual, craft, and decorative use only and are not intended for ingestion, medical use, or as a substitute for professional advice. See individual product descriptions for details.

Pricing and Payment

All prices are listed in Australian Dollars (AUD) and are subject to change without notice. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product information.

Orders, Pre-orders, and Special Orders

Some products are available on a pre-order or special-order basis, meaning your item may not ship immediately. Estimated shipping timeframes are noted on each product page and in our Shipping Policy. Placing an order for a pre-order or special-order item means you accept the estimated timeframe stated at checkout.

Shipping and Delivery

We currently ship to addresses within Australia and New Zealand only. See our Shipping Policy for full details on rates and delivery times.

Returns and Refunds

Our approach to returns, refunds, and your rights under the Australian Consumer Law are set out in our Returns Policy.

Acceptable Use

You agree not to use the site for any unlawful purpose, to violate any laws in your jurisdiction, to infringe our or others' intellectual property rights, to harass or harm another person, or to submit false or misleading information.

Intellectual Property

All content on this site — including text, graphics, logos, images, and product descriptions — is the property of Whisker & Ash or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, duplicate, or exploit any part of the Service without our express written permission.

Third-Party Links

Certain content and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. Our herbs and botanicals are sold for ritual and craft use only; we make no claims as to any spiritual, medical, or therapeutic effect. To the maximum extent permitted by law, Whisker & Ash is not liable for any indirect, incidental, or consequential damages arising from your use of our products or Service, except where such liability cannot be excluded under the Australian Consumer Law.

Indemnification

You agree to indemnify and hold harmless Whisker & Ash from any claim or demand made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to this page. It is your responsibility to check this page periodically for changes.