Refund policy

Change of mind

We don't offer returns, refunds, or exchanges for change of mind. Please choose carefully — check product descriptions, sizes, and intentions before ordering, or reach out via our Contact page if you have questions before you buy.

Faulty or incorrect items

Your purchases come with guarantees that can't be excluded under the Australian Consumer Law. If an item arrives faulty, damaged in transit, or significantly different from its description, you're entitled to a remedy. For a minor problem, we'll repair or replace it free of charge. For a major problem — unsafe, significantly not as described, or unusable for its purpose — you're entitled to a replacement or a full refund. As a small, hand-portioned operation we don't offer general exchanges, but if a like-for-like replacement isn't available we'll provide a refund instead.

To arrange a remedy, contact us via our Contact page with your order number, a description of the issue, and a photo if possible.

More information

For full details on your consumer rights, see the ACCC's guide: Repair, replace, refund, cancel.